As a Managed Service Provider (MSP), we strive to avoid a reactive break-fix approach to supporting our business clients. pivot gives us the ability to proactively engage our client’s technology & the support needs of the people behind the technology. pivot is a service that monitors all servers & workstations around the clock. Using a single pane of glass, we have access to real-time data regarding the health of your critical systems. We are alerted to a broad range of faults, such as Windows services, virus & malware intrusion, hack attempts, backup success/failure, connected network devices, software patch management, critical & security updates, in addition to many more robust features. To a “non-technical” end-user, many of these provided services seem “invisible”. Through pivot, we have the ability to remotely access each managed asset without any user intervention & without degrading the user experience.